No need to worry if your order hasn't arrived within the delivery aim as it's just an aim and not a guarantee. It's possible for your order to arrive after the estimated delivery date.

However, if your order still hasn't arrived after 3 working days past the delivery aim, please double-check that the address you provided is correct. An incorrect address could result in your order being returned to us, which would require you to repay postage for it to be sent back to you.

If your address is correct and your order still hasn't arrived, please Click Here for further information.

Royal Mail Guaranteed Next Day Delivery (Before 1pm)

Uh-oh! Looks like your package is playing hide and seek with you, despite choosing the Royal Mail Guaranteed Next Day delivery and placing the order before 1pm. Firstly, please double check that the address you've provided is correct. If it is correct please drop us a message on our Live Chat or Contact Us page with your order number and we'll track down your package for you. We're sorry for any frustration this delay may cause, but we promise to do everything we can to help you out. We appreciate you being super patient and understanding!

We understand how frustrating it can be to receive an incorrect or missing item with your order. While we sincerely apologise for any inconvenience this may cause, we want to assure you that this is an extremely rare occurrence. We take great care to ensure that every order is accurately fulfilled and packaged.

If you do happen to receive an incorrect or missing item, please reach out to us by using our Live Chat immediately. To help us sort things out ASAP, please give us your order details:

• Full Name
• Email
• Order Number
• Photo of the whole package
• Photo of the incorrect product (If applicable)
• Name of product that is incorrect or missing

Make sure to serve up all the juicy details above as this will be super helpful and will speed things up.

We will jump into action to get everything sorted and ensure you receive the correct or missing product pronto. Our goal is to ensure that you are totally satisfied with your order and have a positively rad experience shopping with us.

No need to worry, if you're a UK customer and miss the first delivery attempt! The delivery will be attempted on the next working day. But, if you happen to miss the second delivery attempt, a card will be left with instructions on what to do next. This will require you to either collect the package or rearrange delivery. Just be sure to follow the instructions on the card left by the delivery person.

For international customers, depending on your location the delivery company responsible for delivering your package may vary. Therefore, we are unable to provide you with a definitive answer regarding the delivery process. However, you can track your package using the tracking number provided in your dispatch confirmation email. This way, you can keep track of your package's whereabouts and estimated delivery date. We understand that receiving your package is important to you, and we encourage you to regularly check the tracking information to ensure a smooth delivery process.

If your order is returned

It is crucial to remember that in the event your order is returned to us for any reason, we will contact you to ask for the postage to be repaid. We understand that situations can arise where a package is returned to us, but we kindly ask that you cooperate with us in repaying the postage so we can resend your order to you. However, if you refuse to repay the postage or we do not hear back from you within 3 days, we will issue a refund for your order. Please note that this refund will be minus the cost of postage and our cancellation fee. We appreciate your understanding and cooperation in this matter. (Refund Policy)

We understand that it may be frustrating if your order gets returned to us, however we'd like to kindly remind you that this situation could have been avoided.

If your order gets returned to us for any reason, we will reach out to you with a virtual hug and request for the postage to be repaid so we can send it your way again. If you any reason you refuse to repay the postage or you decide to ghost us and we don't hear back from you within 3 days, we will have to refund you minus the postage and our cancellation fee. Let's avoid the heartbreak and get your delivered to you.

If you happen to refuse your package and it ends up being returned back to us we will reach out to you once we've received it back. We will request that you repay the postage for us to send the order back to you, as this is an unauthorised return.

For orders outside of the UK, there is a possibility that a customs fee may be applied to your order according to your country's rules and regulations. If this is the case, you will be required to pay for the fee in order to receive your order. If for any reason, you decide to refuse to pay the customs fee, you will not receive your order and it will be returned to us. Once we receive the returned order, we will reach out to you and request that the postage is repaid.

To avoid this happening we highly recommend paying for the customs fee.

Looks like someone's having second thoughts on their order. No worries, we're not here to judge. You'll need to act fast as we usually packaged orders fairly quickly as we want you to get your goodies fast. This means you'll need to contact us ASAP with your order number.

Assuming your order hasn't been packaged or dispatched, we can cancel it for you. However all refunds are subject to our cancellation fee (Refund Policy). On the other hand, if your order has already been packaged or dispatched, then sadly it is too late to cancel.